Product Designer

samuelhgflax@gmail.com

Vision Clinic

A family-owned eye clinic in need of a clean, usable interface.

Project Brief

01

Timeline

2 weeks, March 2022, unfinished

Role

UX, UI Designer

Project Type

Personal project to high fidelity prototype

Challenge

A local eye clinic, Norman Vision Clinic (NVC) has a antiquated layout and a confusing navigation.

Project Outline

1. Job Story
2. Comparative analysis
3. Prioritization of features
4. UI development
5. Sketching / layout

original website appearance

The final site

original website appearance

The original site

Do It for the Kids

02

Job Story

I created a user persona and a job story. 
I learned that a user needs:

  •  A clear indication of the clinic’s strengths over competitors
  • An online booking flow that is clear and provides feedback
  • A strong information hierarchy based on what content is important
Angela persona

My user persona

A Job Story board

It Takes Eyes to See

03

Comparative Analysis

Thes are the lessons from a comparative analysis done with two local competitors, 2 startup clinics, and a generic medical hub:

Comparative analysis

What are you Coming in For?

04

Moscow Chart

I had a list of things that Angela, my persona wanted to accomplish for her job. As I can't accomplish them all, I decided to prioritize with the design method of the Moscow chart. I heavily relied on my comparative analysis to deduce what is most important in a similar website. Just as importantly, I discovered what will be low-cost to implement and valuable to my persona, the 'Should Have' column. My priorities for creating the new site were coming into place.

Problem Statements

Let's synthesize our findings from our Moscow chart and our job map. I took all the must, could, and should have's from the prior chart and turned them into problem statements.

Two problems stood out as vitally important: I want easy online booking, and I want to know the value of this service.

Moscow Chart

Problem statements

One or Two?

04

Style Tiles

I created two divergent style tiles, based on comparative analysis and stakeholder preference. I really enjoy creating and analyzing style tiles, so I have an in-depth analysis of each hidden below.

Show detailed discussion

I chose style 2 as my framework going forward. My reasons are:
Strong, professional monochromatic color
Bold lines for easy visual hierarchy
Aircraft-derived font to inspire trust and evoke precision

Style tile option 1

Style tile option 2

Guided Notes

05

User Flow

I need to clarify all of the actions a user can take on this website, and establish a hirarchy. From my job story and comparative analysis, I established the four questions that a user would want answered.

What services are being provided
Why is this clinic better than others
Who are the doctors and staff I will be trusting
Where and how do I get to the clinic 

All four questions are of a relatively equal hierarchy - I want to create a design that reflects their equal importance.

Flow chart showing all steps a user can take

Doctors Scribbles

06

Sketches / Design Sprint

I started to sketch eight different options for the home page in a design process known as Crazy Eights. I sketched wildly different ideas for a home page.

I chose four that seemed divergent and interesting - I convert these to lo-fi mockups in the next section.

Four of the eight sketches from my lo-fi exercise

Still Blurry

07

Lofi Prototype/ AB testing

I needed a design that would address my goals of highlighting comparative strengths, easy booking, and clear information hierarchy. 

With that in mind, I decided on an unconventional design choice, seen below. The design is a modal, tab-based block. The tabs represent four key questions a user might want answered. 

I repeat my four essential user questions from my user flow:
What services are being provided
Why is this clinic better than others
Who are the doctors and staff I will be trusting
Where and how do I get to the clinic 

Getting Clearer

08

Mid-fi Prototype

My tab-based modal is now brought into focus. The site is exceedingly simple - just the logo, a booking CTA, and the four tabs.

My challenge now presented is this: I will need to pay very close attention to scale, color, and information density.

The homepage prominently displays a tab-based section. Click through for other tabs

I Can See!

09

Hi-fi screens

I conducted user testing on the mid-fi screens. I learned three things from these tests:

1. The user wanted the clinic locations visible from any screen
2. Information should unfold in a vertical way - clicking an option will scroll down to a new modal
3. The tabs have been separated and behave more like radio buttons. This unifies the UI and offers visual separation of the different tasks.

A Happy Customer

10

Conclusion

This was a test of innovative thinking for a low-traffic, small website. My goals were to achieve great information hirearchy, and give the website a clean, playful appearance.

I learned that a strong job story can deliver clear goals for a project.
I learned that having fun with design trends is great! I also learned that a trend is just a template - it was when I understood the needs of the stakeholder that I pared down the design, and used the strengths of the trend to build a clickable and intuitive interface.
I learned that sketching and design exercises open up the possibility of design. Contrasting my more radical sketches with my comparative analysis let me build an interesting design that relies on best practices.